Design Thinking Essentials

Learning outcomes

After completing this course, participants will be able to:

• Speak the language of design thinking and use the LUMA System.
• Use the six essential methods for common business challenges.
• Use LUMA Workplace, our digital platform for tools and resources, to develop design thinking skills and use them in daily work with confidence.

Course format

• Three live learning sessions, each two hours long, led by a LUMA-certified instructor.
• Online format using video conferencing with key features that enable visualization and collaboration.
• Only 12 learners per course, so everyone can participate.
• Ways to focus on real workplace challenges.
• Hands-on experience using human-centered design methods from the LUMA System.
• Access to LUMA Workplace, our digital platform for design thinking. Access begins one week before the first course session and ends two weeks after the final session, for six weeks total.

Deisiane Bresolin

Deisiane Bresolin is a designer, innovator, entrepreneur and teacher. She is passionate about empowering people to improve the way they work and live. During her career at Nike, Inc., she created an innovation methodology inspired by the creative steps from fashion school, and she was invited to teach this design thinking methodology to multiple teams across the company.

Deisiane has a master’s degree in design and product management from Polimoda-Italy, a bachelor’s degree in business management from Portland State University, and attended fashion design school.

Her teaching style is about connecting with people — inspiring them by sharing authentic stories about her real life experiences as a design thinker and empowering them by providing the tools and knowledge they need to transform their lives and innovate as well.

Terri Burch

Terri Burch is a passionate design strategist, facilitator and hybrid-thinking professional. She adopts strategies and tactics from both the creative design and strategic business worlds to help organizations use design to address complex challenges.

Terri has more than 14 years of experience as an advisor to community-based organizations, small-and-medium-sized enterprises and multinational corporations in the U.S. and abroad. Six of those years were dedicated to human-centered design instruction and training. She has also worked with several innovation and educational institutions as a consultant, design thinking instructor and facilitator.

Terri holds a bachelor’s degree in business administration from Eastern Michigan University and an MBA in Strategic Design as a pioneering fellow from Thomas Jefferson University of Philadelphia (formerly Philadelphia University).

Amélie De Spot

Amélie De Spot comes from that breed of designers that mixes a strong business acumen with problem-solving skills. She is a serial entrepreneur, consultant, design thinking instructor and facilitator, and a SCRUM master.

With a knack for entrepreneurship and a stint in venture capital, Amélie has more than 20 years of experience across multiple startups and established companies across health technology, financial services technology, telecommunications and a wide variety of internet ventures.

Prior to joining LUMA, Amélie was the entrepreneur in residence at Standard Chartered Bank, where she trained more than 300 staff, facilitated more than 30 workshops and supported various teams on their engagement strategies.

Amélie holds a bachelor's degree in business administration from ICHEC Brussels Management School.

Jori MacNaught

Jori MacNaught is passionate about people. She brings her curiosity about human behavior, psychology and community to her daily life. Jori's remote teaching and collaboration skills enable her to help others uncover their creative side and discover ways to enrich their personal and professional lives through a human-centric discipline.

Jori brings more than eight years of experience as a global market researcher and regional marketer at Amway Corp. There, she gained expertise applying LUMA methods to product, service, and experience design projects, and facilitated dozens of cross-functional workshops.

Jori holds a bachelor's degree in business administration, marketing and French from Carthage College, a certificate of completion of studies in French from Université de Caen Basse Normandie and a master's degree in market research from the University of Georgia.

Jesse Smith

Jesse Smith has spent his adult life honing his skills in teamwork, facilitation and design.

Working in technical theater for 20 years was the crucible that taught Jesse the value of communication and teamwork mindsets, and helped him develop core designer behaviors. From theater, he made a leap into retail manufacturing, and saw that those same mindsets are transferable to all levels of commercial business, and can set a company apart from competitors.

Jesse has a bachelor’s degree in technical direction from Emerson College and a master’s degree in technical direction from the University of Connecticut. His work as a designer and facilitator with organizations from local nonprofits to billion-dollar public companies has given him opportunities to demonstrate how any obstacle, at any scale, can be solved elegantly with human-centered design mindsets and methodologies.

System requirements

• A webcam or HD webcam, built-in or USB plug-in
• A stable internet connection: broadband wired or wireless
  (3G or 4G/LTE)
• Speakers and a microphone: built-in, USB plug-in or wireless Bluetooth

Supported operating systems

• Mac OS X with MacOS 10.7 or later
• Windows 10
• Windows 8 or 8.1
• Windows 7
• Windows Vista with SP1 or later
• Windows XP with SP3 or later
• Ubuntu 12.04 or higher
• Mint 17.1 or higher
• Red Hat Enterprise Linux 6.4 or higher
• Oracle Linux 6.4 or higher
• CentOS 6.4 or higher
• Fedora 21 or higher
• OpenSUSE 13.2 or higher
• ArchLinux (64-bit only)

Supported browsers

• Windows: IE 11+, Edge 12+, Firefox 27+, Chrome 30+
• Mac: Safari 7+, Firefox 27+, Chrome 30+
• Linux: Firefox 27+, Chrome 30+

Bandwidth requirements

The bandwidth used by Zoom will be optimized for the best experience based on the participant’s network. It will automatically adjust for 3G, Wi-Fi or wired environments.

Other helpful information

• If multiple learners are in the same room, audio should be joined by only one computer or by one conference phone. Having multiple audio sources in one room will create feedback and disruption.
• Make sure your Zoom client is up to date. To check, open the Zoom desktop client, navigate to the home screen, click on the drop-down arrow next to your name at the top of the screen, then select “Check for updates.”
• If you have any issues with downloading Zoom, you might need to check with your organization’s IT support to ensure the download is not being blocked by firewalls or other managed settings.

Materials you’ll need

To make the most of your LUMA Anywhere course experience, you’ll need to come with an open mind and set up in a quiet, distraction-free area.

It’s also important to have these materials and tools on hand:

• Sticky notes in a few different colors
• A thick Sharpie marker
• A few pieces of paper

LUMA's recommended supplies can be found on amazon.com.