Experience level: Intermediate
This course will teach participants strategies and practical tips for using design thinking remotely with colleagues, clients or anyone else, no matter where they are, using human-centered design methods from the LUMA System of Innovation.
After completing this course, participants will be able to:
- Determine how and when to plan and run effective remote collaboration sessions.
- Use human-centered design methods remotely, whether working individually or collaborating with others.
- Follow best practices and leverage common tools to support remote work.
- Three live learning sessions, each two hours long, led by a LUMA-certified instructor.
- Online format using video conferencing with key features that enable visualization and collaboration.
- Only 12 learners per course, so everyone can participate.
- Ways to focus on real workplace challenges.
- Hands-on experience using human-centered design methods from the LUMA System.
- Access to LUMA Workplace, our digital platform for design thinking. Access begins one week before the first course session and ends two weeks after the final session, for six weeks total.
In this course, you’ll interact via live video conferencing with a LUMA-certified instructor who is eager to help you learn, and with other learners excited to bring design thinking into the way they work every day.
Orientation and warmup
Participants will interview colleagues who work remotely to assess the state of remote work at their organization.
Get started working remotely
- Share reflections on remote work.
- Use a practice scenario to brainstorm, develop and improve ideas by collaborating with remote colleagues.
- LUMA System methods:
- Creative Matrix
- Concept Poster
Use the three methods taught in this session with remote colleagues. Try to pick a topic to describe and discuss with others in the course.
Harness familiar tools to collaborate
- Review and discuss assignment one.
- Use a practice scenario to reframe a problem the remote team is trying to solve and vote on the highest priorities.
- LUMA System methods:
- Abstraction Laddering
- Statement Starters
- Visualize the Vote
Practice remote activities for understanding stakeholders. Try to pick a topic to describe and discuss with others in the course.
Use remote collaboration tools
- Review and discuss assignment two.
- Use a practice scenario to prioritize the options the team is considering.
- LUMA System method:
- Importance/Difficulty Matrix
Wrap-up, reflection and traction plan for participants to make their new skills stick.
To register for this course, you must have completed at least one of the following:
Meet our instructors
LUMA has developed our own team of world-class instructors to lead each live learning session. They are keenly tuned to business-related challenges and they lead the live learning sessions in a plain-language and practical way. Every instructor has deep experience using human-centered design in private settings. That allows them to bring LUMA methods to life through relevant stories and to share real-world examples of using design thinking to overcome particular challenges.
In addition, each member of the team is skilled in online instruction and remote technologies to ensure each participant receives an exceptional experience in every session.
Your LUMA Anywhere course instructor could be one of the following individuals:
Deisiane Bresolin is a designer, innovator, entrepreneur and teacher. She is passionate about empowering people to improve the way they work and live. During her career at Nike, Inc., she created an innovation methodology inspired by the creative steps from fashion school, and she was invited to teach this design thinking methodology to multiple teams across the company.
Deisiane has a master’s degree in design and product management from Polimoda-Italy, a bachelor’s degree in business management from Portland State University, and attended fashion design school.
Her teaching style is about connecting with people — inspiring them by sharing authentic stories about her real life experiences as a design thinker and empowering them by providing the tools and knowledge they need to transform their lives and innovate as well.
Terri Burch is a passionate design strategist, facilitator and hybrid-thinking professional. She adopts strategies and tactics from both the creative design and strategic business worlds to help organizations use design to address complex challenges.
Terri has more than 14 years of experience as an advisor to community-based organizations, small-and-medium-sized enterprises and multinational corporations in the U.S. and abroad. Six of those years were dedicated to human-centered design instruction and training. She has also worked with several innovation and educational institutions as a consultant, design thinking instructor and facilitator.
Terri holds a bachelor’s degree in business administration from Eastern Michigan University and an MBA in Strategic Design as a pioneering fellow from Thomas Jefferson University of Philadelphia (formerly Philadelphia University).
Amélie De Spot
Amélie De Spot comes from that breed of designers that mixes a strong business acumen with problem-solving skills. She is a serial entrepreneur, consultant, design thinking instructor and facilitator, and a SCRUM master.
With a knack for entrepreneurship and a stint in venture capital, Amélie has more than 20 years of experience across multiple startups and established companies across health technology, financial services technology, telecommunications and a wide variety of internet ventures.
Prior to joining LUMA, Amélie was the entrepreneur in residence at Standard Chartered Bank, where she trained more than 300 staff, facilitated more than 30 workshops and supported various teams on their engagement strategies.
Amélie holds a bachelor's degree in business administration from ICHEC Brussels Management School.
Jori MacNaught is passionate about people. She brings her curiosity about human behavior, psychology and community led her to make her passions her job as a virtual coach at LUMA. Jori's remote teaching and collaboration skills allow her to help others uncover their creative side and discover ways to enrich their personal and professional lives through a human-centric discipline.
Jori brings more than eight years of industry experience as a global market researcher and marketer at Amway Corp. There, she gained expertise applying LUMA methods to product, service, and experience design projects, and facilitated dozens of cross-functional workshops.
Jori holds a bachelor's degree in business administration, marketing and French from Carthage College, a certificate of completion of studies in French from Université de Caen Basse Normandie and a master's degree in market research from the University of Georgia.
Steve Potter is always trying to find that delicate balance between delivering world-class content and supporting everyone’s unique learning needs, all while making the experience fun and dynamic. He firmly believes that fun and work can co-exist, and in fact, can boost one another.
Steve uses human-centered design in everything he does — parenting, building empathy, prioritizing projects, defining problems and creating out-of-the box solutions. He has taught more than 200 LUMA workshops across more than 50 clients, and helped more than 4,000 people become proud LUMA graduates. It’s an honor he says he does not take lightly.
He holds a master’s degree in labor and human resources, as well as a bachelor’s degree in aviation management, both from The Ohio State University.
Jesse Smith has spent his adult life honing his skills in teamwork, facilitation and design.
Working in technical theater for 20 years was the crucible that taught Jesse the value of communication and teamwork mindsets, and helped him develop core designer behaviors. From theater, he made a leap into retail manufacturing, and saw that those same mindsets are transferable to all levels of commercial business, and can set a company apart from competitors.
Jesse has a bachelor’s degree in technical direction from Emerson College and a master’s degree in technical direction from the University of Connecticut. His work as a designer and facilitator with organizations from local nonprofits to billion-dollar public companies has given him opportunities to demonstrate how any obstacle, at any scale, can be solved elegantly with human-centered design mindsets and methodologies.
Abby Wilson uses design practice and other deliberative tools to change how people and mission-driven organizations work, think and solve problems.
Trained as a cultural anthropologist and international lawyer, Abby has lived, worked and studied in Africa and Europe, observing the power of people and organizations to solve even the most complex problems. In the U.S., she served as the founding director of the federal government’s first design-led innovation lab and has been recognized for her leadership in urban policy and regional public health. She believes that design literacy supercharges the human 'fixing' instinct, especially in the presence of material, financial or cultural restraints.
Abby holds a bachelor's degree in cultural anthropology from Columbia University, an master's degree in public international law from Universiteit Utrecht, and a law degree from the University of Pittsburgh.
We highly recommend using a desktop or laptop computer for this course. Mobile devices are not recommended.
Flexible technology options for private clients
Many organizations have specific technology requirements with third-party tools and platforms. Please contact us to talk through your organization’s technology needs and preferences.
For private clients, we offer delivery of our learning and coaching sessions using market-leading video conferencing platforms, including Zoom, Cisco Webex, Cisco Training and Microsoft Teams. Have other options in mind? Let’s discuss your team’s needs.
Digital collaboration tools
Many organizations have identified digital whiteboard collaboration tools for their teams to use. For online training, LUMA uses MURAL, Microsoft PowerPoint online and Google Slides as digital collaboration tools. If you use another toolset, we’re happy to talk through your organization’s technology needs.
Each course section has 12 seats.
- All 12 seats in a single purchase: $8,500 USD
- LUMA Enterprise clients receive a 10% discount