Making Remote Teamwork Human-centered

What you’ll be able to do

After completing this course, you’ll be able to:

• Determine how and when to plan and run effective remote collaboration sessions.
• Use human-centered design methods remotely, whether working on your own or collaborating with others.
• Follow best practices and leverage common tools to support remote work.

What you’ll get

• Three live learning sessions, each two hours long, led by a LUMA-certified instructor.
• Online format using video conferencing with key features that enable visualization and collaboration.
• Only 12 learners per course, so everyone can participate.
• Ways to focus on real challenges you’re already facing.
• Hands-on experience using human-centered design methods from the LUMA System.
• Access to LUMA Workplace, our design thinking digital toolbox for learning and applying the LUMA System.

Deisiane Bresolin

Deisiane Bresolin is a designer, innovator, entrepreneur and teacher. She is passionate about empowering people to improve the way they work and live. During her career at Nike, Inc., she created an innovation methodology inspired by the creative steps from fashion school, and she was invited to teach this design thinking methodology to multiple teams across the company.

Deisiane has a master’s degree in design and product management from Polimoda-Italy, a bachelor’s degree in business management from Portland State University, and attended fashion design school.

Her teaching style is about connecting with people — inspiring them by sharing authentic stories about her real life experiences as a design thinker and empowering them by providing the tools and knowledge they need to transform their lives and innovate as well.

Terri Burch

Terri Burch is a passionate design strategist, facilitator and hybrid-thinking professional. She adopts strategies and tactics from both the creative design and strategic business worlds to help organizations use design to address complex challenges.

Terri has more than 14 years of experience as an advisor to community-based organizations, small-and-medium-sized enterprises and multinational corporations in the U.S. and abroad. Six of those years were dedicated to human-centered design instruction and training. She has also worked with several innovation and educational institutions as a consultant, design thinking instructor and facilitator.

Terri holds a bachelor’s degree in business administration from Eastern Michigan University and an MBA in Strategic Design as a pioneering fellow from Thomas Jefferson University of Philadelphia (formerly Philadelphia University).

Amélie De Spot

Amélie De Spot comes from that breed of designers that mixes a strong business acumen with problem-solving skills. She is a serial entrepreneur, consultant, design thinking instructor and facilitator, and a SCRUM master.

With a knack for entrepreneurship and a stint in venture capital, Amélie has more than 20 years of experience across multiple startups and established companies across health technology, financial services technology, telecommunications and a wide variety of internet ventures.

Prior to joining LUMA, Amélie was the entrepreneur in residence at Standard Chartered Bank, where she trained more than 300 staff, facilitated more than 30 workshops and supported various teams on their engagement strategies.

Amélie holds a bachelor's degree in business administration from ICHEC Brussels Management School.

Carlye Lauff

Carlye Lauff is a design researcher, innovation strategist and enthusiastic instructor who blends human-centered design practice with systems thinking approaches. She has helped more than 25 global organizations re-think their design processes and strategies, ranging from Fortune 500 companies to government agencies to universities. Carlye has lived and worked in Singapore, Australia and the U.S.

Carlye earned her doctoral degree in design theory and methodology and her master’s degree in product design engineering from the University of Colorado Boulder, where she was a National Science Foundation Graduate Research Fellow. Carlye pioneered her own research around understanding the role of prototypes in companies, and she continues to develop tools and methods to support designers.

Jori MacNaught

Jori MacNaught is passionate about people. She brings her curiosity about human behavior, psychology and community led her to make her passions her job as a virtual coach at LUMA. Jori's remote teaching and collaboration skills allow her to help others uncover their creative side and discover ways to enrich their personal and professional lives through a human-centric discipline.

Jori brings more than eight years of industry experience as a global market researcher and marketer at Amway Corp. There, she gained expertise applying LUMA methods to product, service, and experience design projects, and facilitated dozens of cross-functional workshops.

Jori holds a bachelor's degree in business administration, marketing and French from Carthage College, a certificate of completion of studies in French from Université de Caen Basse Normandie and a master's degree in market research from the University of Georgia.

Steve Potter

Steve Potter is always trying to find that delicate balance between delivering world-class content and supporting everyone’s unique learning needs, all while making the experience fun and dynamic. He firmly believes that fun and work can co-exist, and in fact, can boost one another.

Steve uses human-centered design in everything he does — parenting, building empathy, prioritizing projects, defining problems and creating out-of-the box solutions. He has taught more than 200 LUMA workshops across more than 50 clients, and helped more than 4,000 people become proud LUMA graduates. It’s an honor he says he does not take lightly.

He holds a master’s degree in labor and human resources, as well as a bachelor’s degree in aviation management, both from The Ohio State University.

Mike Roy

Mike Roy is passionate about exploring how today’s innovators work, learn and collaborate in order to help anticipate and define new offerings that support people in their application of human-centered design.

Trained as a graphic designer and illustrator, Mike has spent more than 15 years leveraging sketching and storytelling to explore, understand and define innovative solutions to complex design problems. He has held a number of design positions, including senior designer at MAYA Design, where he led multi-disciplinary design teams focused on solving complex interaction and service design challenges across a range of industries.

Mike holds a bachelor's degree in design from the Rocky Mountain College of Art and Design and a master's degree from the Institute of Design, Illinois Institute of Technology.

Jesse Smith

Jesse Smith has spent his adult life honing his skills in teamwork, facilitation and design.

Working in technical theater for 20 years was the crucible that taught Jesse the value of communication and teamwork mindsets, and helped him develop core designer behaviors. From theater, he made a leap into retail manufacturing, and saw that those same mindsets are transferable to all levels of commercial business, and can set a company apart from competitors.

Jesse has a bachelor’s degree in technical direction from Emerson College and a master’s degree in technical direction from the University of Connecticut. His work as a designer and facilitator with organizations from local nonprofits to billion-dollar public companies has given him opportunities to demonstrate how any obstacle, at any scale, can be solved elegantly with human-centered design mindsets and methodologies.

Dustin Stiver

Dustin Stiver is a designer, educator, facilitator and researcher. His work focuses on “creating the conditions for collaboration.” He designs experiences that empower people to confront shared challenges. He loves helping people become catalysts for change.

Dustin frequently leads community conversations, workshops and other design sessions, and he has spoken at numerous conferences (e.g., SXSW EDU, Mozilla Festival). He spent the first part of his career tending to a beloved community organization called The Sprout Fund. He is on the board of the Consortium for Public Education and The Global Switchboard, and he is a co-founder and co-organizer of CreativeMornings/Pittsburgh.

Dustin holds a doctoral degree in organizational leadership from Eastern University and a master’s degree in public and nonprofit management from the University of Pittsburgh.

Abby Wilson

Abby Wilson uses design practice and other deliberative tools to change how people and mission-driven organizations work, think and solve problems.

Trained as a cultural anthropologist and international lawyer, Abby has lived, worked and studied in Africa and Europe, observing the power of people and organizations to solve even the most complex problems. In the U.S., she served as the founding director of the federal government’s first design-led innovation lab and has been recognized for her leadership in urban policy and regional public health. She believes that design literacy supercharges the human 'fixing' instinct, especially in the presence of material, financial or cultural restraints.

Abby holds a bachelor's degree in cultural anthropology from Columbia University, an master's degree in public international law from Universiteit Utrecht, and a law degree from the University of Pittsburgh.

System requirements

• A webcam or HD webcam, built-in or USB plug-in
• A stable internet connection: broadband wired or wireless
  (3G or 4G/LTE)
• Speakers and a microphone: built-in, USB plug-in or wireless Bluetooth

Supported operating systems

• Mac OS X with MacOS 10.7 or later
• Windows 10
• Windows 8 or 8.1
• Windows 7
• Windows Vista with SP1 or later
• Windows XP with SP3 or later
• Ubuntu 12.04 or higher
• Mint 17.1 or higher
• Red Hat Enterprise Linux 6.4 or higher
• Oracle Linux 6.4 or higher
• CentOS 6.4 or higher
• Fedora 21 or higher
• OpenSUSE 13.2 or higher
• ArchLinux (64-bit only)

Supported browsers

• Windows: IE 11+, Edge 12+, Firefox 27+, Chrome 30+
• Mac: Safari 7+, Firefox 27+, Chrome 30+
• Linux: Firefox 27+, Chrome 30+

Bandwidth requirements

The bandwidth used by Zoom will be optimized for the best experience based on the participant’s network. It will automatically adjust for 3G, Wi-Fi or wired environments.

Other helpful information

• If multiple learners are in the same room, audio should be joined by only one computer or by one conference phone. Having multiple audio sources in one room will create feedback and disruption.
• Make sure your Zoom client is up to date. To check, open the Zoom desktop client, navigate to the home screen, click on the drop-down arrow next to your name at the top of the screen, then select “Check for updates.”
• If you have any issues with downloading Zoom, you might need to check with your organization’s IT support to ensure the download is not being blocked by firewalls or other managed settings.

Materials you’ll need

To make the most of your LUMA Anywhere course experience, you’ll need to come with an open mind and set up in a quiet, distraction-free area.

It’s also important to have these materials and tools on hand:

• Sticky notes in a few different colors
• A thick Sharpie marker
• A few pieces of paper

LUMA's recommended supplies can be found on amazon.com.