Making Remote Teamwork Human-centered

What you’ll be able to do

After completing this course, you’ll be able to:

• Determine how and when to plan and run effective remote collaboration sessions.
• Use human-centered design methods remotely, whether working on your own or collaborating with others.
• Follow best practices and leverage common tools to support remote work.

What you’ll get

• Three live learning sessions, each two hours long, led by a LUMA-certified instructor.
• Online format using video conferencing with key features that enable visualization and collaboration.
• Only 12 learners per course, so everyone can participate.
• Ways to focus on real challenges you’re already facing.
• Hands-on experience using human-centered design methods from the LUMA System.
• Access to LUMA Workplace, our design thinking digital toolbox for learning and applying the LUMA System.

Abby Wilson
LUMA-certified Instructor

Abby Wilson uses design practice and other deliberative tools to change how people and mission-driven organizations work, think and solve problems. She has been a member of LUMA’s instructor community since 2011, and in 2020 stepped into a new role leading a LUMA team that provides coaching in human-centered design.

Trained as a cultural anthropologist and international lawyer, Abby has lived, worked and studied in Africa and Europe, observing the power of people and organizations to solve even the most complex problems. In the U.S., she served as the founding director of the federal government’s first design-led innovation lab and has held a number of leadership roles in public health settings. She believes that design literacy supercharges the human 'fixing' instinct by making it more resilient and creative, especially in the presence of material, financial or cultural constraints.

Abby holds a B.A. in cultural anthropology from Columbia University, an LL.M. in public international law from Universiteit Utrecht, and a J.D. from the University of Pittsburgh.

Jori McNaught
LUMA-certified Instructor

Jori MacNaught is passionate about people. Her curiosity about human behavior, psychology and community led her to make her passions her job as a virtual coach at LUMA. She uses her remote teaching skills to help others uncover their creative side and discover ways to enrich their personal and professional lives through a human-centric discipline.

Jori joined LUMA Institute in 2019, bringing eight years of experience as a global market researcher and marketer at Amway Corp. She found great confidence and joy applying LUMA methods to product, service, and experience design projects and facilitated dozens of cross-functional workshops. Using her expertise in problem-framing, synthesis and facilitation, she loves harnessing the power of teams to create better outcomes.

Jori holds a B.A. in business administration, marketing and French from Carthage College in Kenosha, Wis., a certificate of completion of studies in French from Université de Caen Basse Normandie in Caen, France, and a master of market research from the University of Georgia, in Athens, Ga.

Mike Roy
LUMA-certified Instructor

Mike Roy is passionate about exploring how today’s innovators work, learn and collaborate in order to help anticipate and define new offerings that support people in their application of human-centered design. He has been with LUMA Institute since 2014.

Trained as a graphic designer and illustrator, Mike has spent more than 15 years leveraging sketching and storytelling to explore, understand and define innovative solutions to complex design problems. Before joining LUMA, Mike was a senior designer at MAYA Design, where he led multi-disciplinary design teams focused on solving complex interaction and service design challenges across a range of industries. Prior to that, he held design positions at Art & Anthropology, Inc., and the Dubberly Design Office.

Mike holds a B.F.A. in design from the Rocky Mountain College of Art and Design in Denver, Colo., and a Master of Design from the Institute of Design, Illinois Institute of Technology in Chicago, Ill.

System requirements

• A webcam or HD webcam, built-in or USB plug-in
• A stable internet connection: broadband wired or wireless
  (3G or 4G/LTE)
• Speakers and a microphone: built-in, USB plug-in or wireless Bluetooth

Supported operating systems

• Mac OS X with MacOS 10.7 or later
• Windows 10
• Windows 8 or 8.1
• Windows 7
• Windows Vista with SP1 or later
• Windows XP with SP3 or later
• Ubuntu 12.04 or higher
• Mint 17.1 or higher
• Red Hat Enterprise Linux 6.4 or higher
• Oracle Linux 6.4 or higher
• CentOS 6.4 or higher
• Fedora 21 or higher
• OpenSUSE 13.2 or higher
• ArchLinux (64-bit only)

Supported browsers

• Windows: IE 11+, Edge 12+, Firefox 27+, Chrome 30+
• Mac: Safari 7+, Firefox 27+, Chrome 30+
• Linux: Firefox 27+, Chrome 30+

Bandwidth requirements

The bandwidth used by Zoom will be optimized for the best experience based on the participant’s network. It will automatically adjust for 3G, Wi-Fi or wired environments.

Other helpful information

• If multiple learners are in the same room, audio should be joined by only one computer or by one conference phone. Having multiple audio sources in one room will create feedback and disruption.
• Make sure your Zoom client is up to date. To check, open the Zoom desktop client, navigate to the home screen, click on the drop-down arrow next to your name at the top of the screen, then select “Check for updates.”
• If you have any issues with downloading Zoom, you might need to check with your organization’s IT support to ensure the download is not being blocked by firewalls or other managed settings.

Materials you’ll need

To make the most of your LUMA Anywhere course experience, you’ll need to come with an open mind and set up in a quiet, distraction-free area.

It’s also important to have these materials and tools on hand:

• Sticky notes in a few different colors
• A thick Sharpie marker
• A few pieces of paper

LUMA's recommended supplies can be found on amazon.com.